Refund policy

Returns and Refund Policy

We offer a full refund on unopened and open products, up to 30 days after receipt of your purchase. To be eligible for a refund, you must follow the steps below:

STEP 1: Contact us at returns@staphaid.com to request an RMA (return merchandise authorization). We cannot accept your return and issue a refund without an RMA clearly labelled on your return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

STEP 2: Ensure you return the product in its original packaging.

STEP 3: You are responsible for return shipping. If the product(s) you are returning exceeds a $75 value, we recommend including a tracking option or shipping insurance as an additional security measure.

STEP 4: After receiving your return to our designated address provided to you, we will verify the contents and your proof of purchase. We will send you an email confirming the status of your refund. Please allow 5 to 10 calendar days for this step.

STEP 5: Once your refund is approved, your purchase will be refunded to your original method of payment, unless you have advised us otherwise. Please allow 48 to 72 hours after receiving our confirmation email for the refund to display on your credit card or bank account.

Mail:

Staph Aid LLC

1401 21st Street STE 4702

Sacramento, CA 95811

Phone:

888-609-3804