Política de cancelación

Automatic Refills: how they work

When you choose Automatic Refills at checkout, you agree that we will charge your payment method for each refill at the price and delivery frequency shown at checkout, plus any applicable tax, until you cancel. Our current options are 1 bag every month ($24.99), 3 bags every 3 months ($49.98) or 5 bags every 5 months ($74.97). Shipping is free in the US.

Your first refill order is charged when you check out. Each following refill is charged on its scheduled date and ships right after.

Reminders

We email you 7 days before each refill is charged, so you have time to skip, pause or cancel. If a refill price ever changes, we will email you before you are charged the new price.

Skip, pause or cancel anytime

There are no fees, no minimum number of orders and no commitment. You can skip a refill, pause, change your frequency or cancel at any time:

To stop a refill, cancel or skip before its charge date. A refill that has already been charged and shipped can't be cancelled, but your first order is covered by our 30-day money-back guarantee (see our Refund policy).

Starter Kit and refill gifts

New Automatic Refills customers get the free Starter Kit with their first refill order. Each later refill includes a small free gift. Free gifts never need to be returned.

Failed payments

If a payment doesn't go through, we email you and try again over the next several days. If it still fails, that refill is skipped and your subscription stays active until you update your payment method or cancel.

Questions

Email hello@staphaid.com or call 888-609-3804.